This paper from the Yukon Public Service Commission provides an overview of the process of having focused conversations to support positive workplace exchanges.
"The focused conversation is a relatively simple process in four levels--led by a facilitator who asks a series of questions to elicit responses that take a group from the surface of a topic to its depth implications for their life and work.
Yukon Public Service Commission, (2012). The art of focused conversation. Retrieved from website: http://www.psc.gov.yk.ca/pdf/art_of_focused_conversations.pdf