Resources
A guide to thinking through the use of key performance indicators (KPIs).
This series of questions was written by greet Peersman for BetterEvaluation through the Evidence and Evaluation hub at ANZSOG, and initially appeared as a series of pages on the BetterEvaluation website.
Contents
What is the purpose of key performance indicators (KPIs)?
What do we mean by ‘performance’?
What is the purpose of performance measurement?
What is the difference between performance measures, indicators, metrics and information?
What is the purpose of key performance indicators (KPIs)?
Is performance measurement the same as performance management?
Is performance measurement different from program evaluation?
What are some of the risks in getting performance measurement wrong?
How can we develop or select good performance indicators?